1. After-Sales Service Process
1.1 Contacting Hollyland Technical Support Engineers
Hollyland technical engineers are available to provide support if your product is not functioning properly or is performing poorly. All technical support questions or requests will be answered within 12 hours of the initial contact.
Technical support for U.S. and Canadian users will be provided by the Hollyland U.S. technical team. Technical support for other areas will be provided by the Hollyland China technical team.
Please contact the Hollyland technical support team for any assistance required by contacting us:
Global technical support email: support@hollyland.com
North America and Canada technical support email: support.us@hollyland.com
Facebook group: https://www.facebook.com/groups/hollylandtech
Email technical support: https://hollyland-techhelp.zendesk.com/hc/en-us/requests/new
After-sale service request form: https://tqmlk9mc66.jiandaoyun.com/f/604987c7e2b41c000797231d
If a return for service is required, the Hollyland technical engineer will provide the RMA number, repair request form, and address of the after-sales center for the returned product.
1.2 Repair Request Form（for Use with a RMA Number）
Follow this link to fill out a repair request form: https://tqmlk9mc66.jiandaoyun.com/f/63a6b737a72f6e0008e50808. You will need to provide your contact information, a return address, and tracking information to confirm your return.
1.3 Repair Center
The after-sales service center will complete product testing, repair, and quality inspection within 10 working days of receiving your product and ensure that the product is functioning properly.
The after-sales center will send the product to the return shipping address you provided within 3 working days of completing any repairs made under warranty.
If the product is not covered by warranty or it is determined that the repair does not meet the warranty conditions, you will be given the choice to pay for the repair or request the product’s return unrepaired.
If the product repair is not covered in the warranty (such as human-made damage to the product) or out of warranty, all fees related to inspection, parts replacement, testing, labor, and logistics will be charged accordingly. Hollyland will provide the list of all fees related to the device’s repair.
All payment methods can be made via email, phone, or other available methods.