Many people like to buy trending clothes items and other stuff from Shein which is a very popular online shopping platform. However, sometimes after you have placed an order, you might notice that your package status is just “shipped” for a long time and is not updating. This can be worrying and cause frustration. If you’re facing this issue and wondering why your Shein package is stuck in shipped, this article will guide you through the common reasons and what you can do about it.
Understanding Shein’s Shipping Process
Before we talk about why your package is not updated and is stuck in shipped, it is important to understand how Shein’s shipping works. When you place an order, Shein needs some time to process it first. This means they check your payment, get your items ready and package them. Your package is then handed over to a shipping carrier company. This carrier is who will be responsible for getting your package to you.
Shein uses different carriers which depend on where you live and what shipping method you choose when ordering items. Once the carrier has gotten your package, the status changes to “shipped” and you can see a tracking number on the info box. This tracking number lets you see where your package is and when it is expected to get to you.
Common Reasons for Delays in the “Shipped” Status
High Order Volumes
One of the many reasons for delays is the high numbers of orders. This can happen during sales, holidays or other events or promotions. When a large number of people are ordering at the same time, Shein and the shipping carriers can get very busy. This can also cause delays in processing and shipping. It is also possible that your package is shipped but it can take some time for the tracking information to update because of the high volume.
Customs Clearance Issues
If you’re ordering from outside of China, your package also has to go through customs clearance. Here, the customs officials check your package to make sure everything is okay and allowed in the country. Customs clearance can take some time and sometimes there can be delays as well. This is because customs officials might need to inspect your package more closely or there might be a large number of packages in line to be checked. These delays are outside of Shein’s control.
Shipping Carrier Delays
Sometimes the shipping carrier itself can also have delays. This can be due to many reasons like bad weather, traffic problems or other issues. For example, if there’s a big snowstorm in your area, this can delay all deliveries including your Shein package. These delays are also outside of Shein’s control.
Incorrect Shipping Information
If you have entered the wrong shipping information like your address or phone number, this can also cause delays in delivery of your order. The carrier will have trouble finding your address or they might have to contact you but cannot because the information is wrong. It is very important to always double check your shipping information before you place your order to avoid these problems.
Global Events
Sometimes global events like pandemics (such as COVID-19) or political situations can also cause big delays in shipping. These events can affect transportation and traffic all over the world. These types of delays can be temporary, but they can still cause your package to be stuck in shipped for a longer time than normal.
Lost or Misplaced Packages
In some rare cases, your package may have got lost or misplaced by the shipping carrier. This doesn’t happen very often, but it can still happen. If you think your package might be lost, you should contact Shein customer service to get help like refund or reorder.
How to Address a Stuck Shein Package
Check Tracking Information
The first thing you should do is to check your tracking information. You can do this on the Shein website / App or on the carrier’s website. The tracking information can tell you where your package is and what is its current status. If the tracking information is not getting any update for a long time, this might mean there’s a delay.
Contact Shein Customer Service
If your tracking information is not updating or if you are worried about your package, you can contact Shein customer service. They can help you with tracking your package and find out what is causing the delay. They can also contact the shipping carrier to get more information for you.
Verify Shipping Details
You should double check that you have entered the correct shipping information when you were placing your order. If you have entered the wrong address or phone number, this could be why your package is delayed. If you find a mistake, you can contact Shein customer service as soon as possible to try and fix it.
Be Patient
Sometimes shipping can take some time for international orders. If your tracking information shows that your package is moving but it’s just taking a while, try to be patient. It will probably arrive soon.
Preventative Measures for Future Orders
Double-Check Shipping Information
You must always double check your shipping information before you place your order. Make sure your home address, phone number and email address are all correct. This can help in avoiding many shipping problems.
Opt for Reliable Shipping Methods
If you need your package quickly, you should choose a faster shipping method like express shipping. This is usually more expensive than standard, but it is more reliable and faster.
Stay Informed
Keep an eye on your tracking information and any updates from Shein. This will help you stay informed about the progress of your order.
Order in Advance
If you need something before a certain date for any event or whatever, it is best to order it well in advance. This will give you extra time in case there are any shipping delays.
Frequently Asked Questions (FAQs)
Why is my Shein package stuck in shipped for so long?
It can be due to many reasons like high order volumes, customs clearance, shipping carrier delays or incorrect shipping information.
How long does it usually take for a Shein package to arrive?
It depends on the shipping method and your location. It can take anywhere from a few days to a few weeks.
What should I do if my tracking information isn’t updating?
You can contact Shein customer service or track your package directly on the carrier’s website.
Can I get a refund if my Shein package is lost?
Yes. You can usually get a refund if your package is lost. For this, contact Shein customer service to start the process.
What can I do to avoid shipping delays in the future?
You must make sure all the details are correct and choose a faster shipping method if you need it urgently.
