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Canceling your ESPN Plus subscription on Roku may appear straightforward at a glance. However, it can sometimes turn into a frustrating experience due to unforeseen complications encountered by users that lead to confusion over account management procedures. This guide aims to simplify the steps on how to cancel ESPN Plus on Roku TV or through the Roku website while also addressing issues that users often face along the way. So, if you're all set to cancel your subscription, this guide will show you easy steps to do it.
How to Cancel ESPN Plus on Roku?
This section of the article offers 2 different methods to cancel ESPN Plus subscription on Roku.
Method 1: Steps to Cancel ESPN Plus on Roku TV
You can cancel your ESPN Plus subscription directly from your Roku TV by following these steps:
- Step 1: Turn on your TV and press the “Home” button on the remote control to see the main home screen
- Step 2: Press the right arrow key on the remote to navigate to the applications page to see all the installed apps
- Step 3: Use the arrow keys on your remote to locate the “ESPN+” app
- Step 4: While the app tile is highlighted, press the “Star” button on the remote to view the details of the ESPN+ app
- Step 5: Scroll down to the “Manage subscription” option and press “OK”
- Step 6: You will see two options here, so select the “Cancel subscription” and press “OK” from your remote
- Step 7: A new window will appear, asking for your confirmation to cancel your ESPN+ subscription. So, click on the “Yes, cancel subscription” option to confirm your decision
- Step 8: You may see a message stating that your subscription will continue till a specific date. So, click “Close” to complete the process
Once you have reached the subscription date, your ESPN Plus subscription should automatically end on Roku.
Method 2: Steps to Cancel ESPN Plus on Roku’s Website
The other way to end the ESPN Plus subscription on Roku is by signing into your Roku account from your PC or mobile browser.
From Your PC’s Browser (Chrome, Firefox, etc)
- Step 1: Visit https://my.roku.com/signin. Enter your email address and password, and click the “Sign in” button
NOTE: Make sure you log in using the same email account that you have used to purchase ESPN Plus’s subscription from Roku.
- Step 2: On the “My account” page/Roku dashboard, scroll to the “Manage your subscriptions” option and click on it
- Step 3: Once done, you will see the “Active Subscriptions” section. If you have subscribed to ESPN Plus from Roku, you will see the “ESPN+” app name under this section
- Step 4: Go to the “ESPN+” app and click on the “Cancel subscription” button
- Step 5: You might be asked to confirm your decision. So follow the prompts you see on the screen to successfully
From Your Smartphone’s Browser (Chrome, Safari, etc)
- Step 1: Type “https://my.roku.com/signin” in the search bar to visit the website
- Step 2: Log into your Roku account using your registered email address
- Step 3: Once you’re logged into the account, scroll down to the “Payments & subscriptions” section and tap on the “My subscriptions” option to see all of your active subscriptions on Roku
- Step 4: Under the “Active Subscriptions” menu, locate the “ESPN+” app and tap on the “Cancel subscription” button
And that’s all you need to do!
Reasons to Cancel ESPN Plus on Roku
While there are several reasons why users try to cancel ESPN Plus subscription on Roku, the most common ones are:
a. ESPN Plus Taking Over the Whole Roku Interface
When using ESPN Plus through Roku, there are issues that can cause a lot of irritation with the TV experience. For instance, some users encounter a situation where ESPN Plus dominates the screen when turning on their Roku TV. The remote also malfunctions, making it extremely challenging to manage anything displayed on the television.
b. ESPN Plus Freezes and Automatically Restarts TV
There's another problem with the ESPN Plus app on Roku. It tends to freeze or even restart the TV unexpectedly while you're watching a live cricket match. This could cause you to miss out on important segments of the game, which can be disappointing.
c. Users Being Wrongly Charged for ESPN Plus on Roku
It's truly unjust to have to pay for something you neither need nor utilize. However, this has been happening with ESPN Plus on Roku for some individuals.
There are cases where individuals continue to be billed for their subscription despite not possessing a Roku device or TV. Upon reviewing their bank statements, some users discovered charges for ESPN Plus that they had never even subscribed to in the first place.
For affected individuals, the situation could be perceived as an error or mistake made by another user of whom they are not aware. But, whatever the cause is, such incidents bring stress to users, as they are now tasked with the challenge of resolving this issue and reclaiming their funds. This unplanned financial burden instills a sense of being deceived among individuals who do not follow sports or show no initial interest in ESPN Plus.
d. Disappearance of ESPN PLus's "Continue Watching" List on Roku
Some people have observed that their "Continue Watching" list suddenly vanished from the ESPN Plus app on Roku, although it still shows up on phones or other gadgets. This situation adds a layer of difficulty in locating where they left off and forces them to spend more time looking for the show all over again. People who depend on this function find ESPN Plus on Roku less practical compared to other platforms.
Challenges Faced by Users when Canceling ESPN Plus on Roku
Although the process to cancel ESPN Plus on Roku is simple, many users have reported encountering complications during the process due to these 3 purposes:
a. Coordination Issue between ESPN Plus and Roku
Subscribing to ESPN through Roku and handling the subscriptions can be pretty tricky for users sometimes! For instance, a person might subscribe to ESPN Plus via Roku initially, but face confusion when attempting to manage or cancel it later on, as things may not seem to match up in the process. While the ESPN Plus app indicates a subscription status for the user, oddly enough, when users check their accounts on Roku’s website, there's no trace of the subscription at all. It gives a vibe that the coordination between the two platforms – Roku and ESPN Plus – isn't quite seamless. Users often feel lost due to a lack of communication regarding subscription management responsibilities, which can result in wasted time and unnecessary frustration.
b. Customer Support Not Ready to Take the Responsibility
When individuals attempt to terminate their subscription to ESPN Plus, they frequently contact customer service seeking assistance. However, this typically leads to increased frustration for them. ESPN Plus's customer support team often informs users that their subscription was initiated via Roku, and they are unable to provide assistance in these cases. Contrarily, contacting Roku's support team may result in them stating that they have no record of the subscription.
This cycle of back-and-forth communication consumes time without effectively resolving the underlying issue. It seems like both companies are avoiding taking ownership of the situation, and the user is caught in the middle without a resolution of the problem. The lack of communication between these two companies has turned what should be a straightforward process into a needlessly complex and stressful situation.
c. Email and Account Confusion
Roku subscriptions are associated with email addresses, which can be quite a challenge for users to manage effectively most of the time. For instance, a user might utilize a friend's Roku device. Or, subscribe using a different device, unknowingly linking the ESPN Plus subscription to that particular email or Roku account.
So, when they attempt to cancel the subscription, confusion arises as they log in with their original (or any other) email address and fail to locate the subscription. This confusion often complicates identifying the account or device holding the subscription. It gets more complicated when individuals can't remember which email or account they utilized, leading to added annoyance.
Conclusion
Terminating ESPN Plus on your Roku device can be a bit challenging for some individuals due to unhelpful support teams or forgetting the account details used for the subscription cancellation process. Others may find themselves canceling because of issues like the ESPN Plus app taking control over their Roku TV or unexpected charges being incurred when the service is not actively being used.
To prevent any complications from arising in the future, it is advisable to regularly check your ESPN Plus subscription status and correctly perform the steps to cancel ESPN Plus on Roku. While terminating the subscription directly through your Roku TV interface may seem convenient. For more peace of mind, you can also consider logging into the official Roku website to complete the cancellation process.
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Frequently Asked Questions about Canceling ESPN Plus on Roku
Q1. How do I unsubscribe from ESPN+ on Roku?
Go to my.roku.com and sign in. Locate your “Active Subscriptions” section. Identify the subscription (ESPN Plus in your case) you wish to cancel and select Manage subscription. Then opt to Turn off auto-renew. Your subscription will remain active until the current billing period concludes after cancellation.
Q2. How do I manage Roku subscriptions?
To review when your trial period ends, find out your billing date and manage your payment details, or cancel a subscription purchased on Roku, go to my.roku.com and sign in to your account. Once you're signed in, navigate to "Manage your subscriptions " and choose HISTORY Vault to view or update your subscription options.
Q3. Why am I being charged by Roku?
If you see a charge on your bill labeled "Roku," it is probably linked to a trial or subscription that was initiated through your Roku account. At times, individuals unknowingly opt for a trial by accessing an app, leading to it being converted into a recurring annual/monthly fee without their awareness.
